Take all of this. No charge, no catch.
- Large-print and printable
- Written in plain English
- Free monthly live classes
- No password ever required
Three things worth printing and keeping
Designed to be printed in large type and left by the computer, where they will actually get used.
The 60-Second Scam Check
1-page checklist · printable
A one-page checklist to keep by the computer. Six questions to ask about any message before you click, tap, or call back — in large print, designed to be printed and taped up.
Secure Your Email in 20 Minutes
Step-by-step guide · Gmail, Outlook, iCloud, Yahoo
Your email account is the master key to everything else. This walkthrough turns on two-step verification, fixes your recovery options, and shows you how to spot a login you do not recognise.
The Family Technology Plan
Worksheet · for families & caregivers
A short worksheet for families: who to call first, which accounts matter most, where the recovery codes live, and what to do in the first hour if something goes wrong. Fill it in once, together.
Also available
How to Spot an AI-Generated Scam
Guide · updated quarterly
Never Forget a Password Again
Guide · with screenshots
Video Calling Your Grandchildren
Illustrated guide · iPhone & Android
Ask for any of these in the form and we will include them.
Why we ask for a phone number: so that if you have a question about something in the guides, we can just talk it through instead of trading emails. We will call once at most, and never at dinner time.
What can we help you with?
These are the things people call us about most. Nothing here is gated — if you see your problem on this list, you can also just call and we will walk you through it.
Staying Safe Online
The skills that stop most trouble before it starts.
- Checking whether an email is really from your bank
- What to do when a pop-up says you have a virus
- Recognising a fake Amazon or Apple message
- Setting up two-step verification
- Choosing passwords you can actually remember
- Spotting a fake online listing or marketplace deal
- What to do in the first hour after a scam
- Freezing your credit, step by step
Phones & Tablets
Make your device work the way you want it to.
- Making text and icons bigger
- Turning on hearing-aid compatibility
- Silencing unknown callers without missing real ones
- Organising your home screen
- Backing up your photos automatically
- Sharing photos with family
- Using the camera to read small print
- Setting up medical ID and emergency contacts
Staying Connected
The reason most of this is worth learning.
- FaceTime with your grandchildren
- Joining a Zoom call someone sent you
- Group texts with the family
- Using WhatsApp with relatives overseas
- Facebook without oversharing
- Sending and receiving photos
- Listening to audiobooks and podcasts
- Watching a grandchild's game or recital online
Appointments & Portals
The everyday errands that have all moved online.
- Booking a doctor appointment in a patient portal
- Getting ready for a telehealth visit
- Reading your test results online
- Refilling a prescription
- Managing Medicare and insurance accounts online
- Paying a bill safely
- Renewing a driver's licence or ID
- Applying for benefits online
Computers & Home Tech
When the machine simply will not cooperate.
- The printer that will not print
- Wi-Fi that keeps dropping
- Freeing up space when the computer slows down
- Installing updates safely
- Setting up a new computer or tablet
- Moving files from an old device
- Connecting a smart TV and streaming services
- Removing programs you did not ask for
Money & Shopping
Handle your money online with confidence.
- Using your bank's app safely
- Turning on alerts for large transactions
- Shopping online without getting taken
- Recognising a fake delivery notification
- Cancelling a subscription you no longer want
- Disputing a charge you did not make
- Understanding what your bank will never ask you
- Keeping retirement accounts protected
Do not see your problem? It is still probably something we handle. Describe it to us and we will tell you honestly whether we can help.
Free classes, every month
Live, 30 to 45 minutes, with time for questions at the end. Bring a suspicious email and we will look at it together. Attend online or, in some areas, in person.
45 minutes
How Scammers Trick You
The psychology behind the scripts: urgency, authority, secrecy, and isolation. Once you can name the technique, the technique stops working.
45 minutes
Is This Real? Spotting Fake Messages
Side-by-side comparisons of genuine and fraudulent messages from Amazon, Apple, Microsoft, banks, and the IRS. Bring a suspicious email and we will look at it together.
30 minutes
Two-Step Verification, Explained Simply
What it is, why it stops nearly every account takeover, and how to turn it on without locking yourself out.
45 minutes
Protecting Your Bank and Retirement Accounts
The specific settings that matter on financial accounts, and the rule that protects you from the most expensive scams: nobody legitimate ever asks you to move money to keep it safe.
45 minutes
Facebook and Social Media Safety
Who can see your posts, why birthdays and hometowns matter, and how to recognise a cloned account of someone you know.
45 minutes
Using AI Assistants Safely
ChatGPT and its cousins are genuinely useful. We cover what they are good for, what they get wrong, and what you should never type into one.
Want the next class schedule?
Classes are announced by email and phone about two weeks ahead. Leave your details and we will tell you what is coming up — there is no charge to attend, ever.
Read these first
The three articles that answer most of what people write in to ask.
Safety7 min read
Five Ways to Stay Safe Online
Five habits that stop the overwhelming majority of online trouble. None of them require you to be technical, and all five can be done this week.
Read the articleUpdated August 12, 2026
Scams9 min read
How to Detect Scams in Your Email
A real message and a fake one can look almost identical. Here is exactly where to look, in what order, and what to do when you are still not sure.
Read the articleUpdated August 26, 2026
Confidence8 min read
Ways Being Tech Savvy Could Improve Your Life
Safety is the reason people call us. This is the reason they stay: video calls with grandchildren, appointments without the phone tree, and a world that stays open to you.
Read the articleUpdated September 9, 2026
How protected are you, really?
Ten plain statements. Answer each one honestly and we will show you a Protection Score out of 100, tell you which specific gaps stood out, and explain what each one means for your safety online.
A few of the statements:
- “I've been scammed before, or came very close to being scammed.” (Yes / No)
- “I often see videos or content online and can't tell whether it's real or fake.” (Agree / Disagree)
- “I don't always have access to help the moment I have a tech problem.” (Agree / Disagree)
It opens right here — you will not lose this page. We ask for your name, email, and phone at the end so we can send your written results and answer any questions. No password, no payment, no obligation.
A guide is no substitute for a person
If you have read the checklist and you are still not sure about something in front of you right now, that is exactly what the phone number is for. No charge for a single question.
Would rather just talk? Call (832) 952-7770. A real person answers. No phone trees, no hold music.
Monday–Saturday, 8am–8pm (your local time)
Not ready to talk? Find out where you stand first.