Support for a parent or loved one

You shouldn't have to be your parent's IT department.

Tech Peace becomes the number they call first — for the pop-ups, the strange emails, the printer, the patient portal, the hour on hold with the cable company. You get a simple status update instead of a 9pm troubleshooting call. And your parent keeps their independence, which is the part that matters most to them.

They call us, not you
Peace of Mind Report, with their consent
You never need to hold their passwords
Background-checked, identifiable technicians

Set this up for my parent 972-885-8579

If this is your life

The calls always come at the worst possible time

It is not that you mind helping. It is that you cannot see their screen, you cannot always pick up, and you are never quite sure what got clicked last week.

The calls always come at the worst time
A pop-up at 4pm on a workday, a locked account the morning of a meeting. You want to help, and you are not always able to.
Troubleshooting blind, over the phone
"What does the screen say now?" Twenty minutes later you still cannot see what they are looking at.
The worry you cannot fully put down
You do not know what got clicked last week, and asking every time feels like checking up on a parent who values their independence.
You do not want their passwords
Holding your parent's logins makes you responsible for their digital life. What you actually want to know is simply: are they okay?

Peace of Mind Report

Know they’re okay without reading their email

With your parent's explicit permission, you receive a short, plain summary of how their technology is doing. Not access — status. There is a real difference, and it is the whole design of this feature.

Why we built it this way: holding a parent's logins makes you responsible for their digital life, and it quietly takes away their independence. What you actually want to know is simpler than that — is Mom okay? This answers that question and nothing more.

What you won't worry about — by design

Her passwords
The contents of her email or messages
Her browsing history
Her photos or documents
Access to her bank accounts

Your parent can change what is shared, or switch the report off entirely, and be equipped with enough constant training to be independent.

Peace of Mind Report

Mom's Tech Peace summary

Last Tech Peace session: 14 August · Shared with her permission

Devices up to date: Yes
Two-step verification on email: On
Suspicious messages this month: 2 checked, both blocked
Backups running: Yes — photos and documents
Open issues: 1 — printer setup booked for Sept 3

Illustrative example. Reports go out monthly, or immediately if something needs your attention.

Digital Safety Checkup

A home security inspection — for your digital life

You would not guess whether your locks work. We go through your devices, accounts, and settings methodically, then hand you a written report with a score and a short list of what to fix first.

What we look at

Devices
Phone, tablet, computer, smart TV, router, and anything else connected.
Accounts
Apple or Google, email, social media, banking, shopping, healthcare portals.
Security
Two-step verification, passwords, recovery options, updates, backups, screen locks.
Scam exposure
Suspicious apps and extensions, spam volume, risky contacts, forgotten subscriptions.
Privacy
Location sharing, app permissions, social media visibility, shared accounts.

You stay at the keyboard. We never take a password, and you can stop the session at any point. Everything we change, we write down.

What you get

Tech Peace Score

72/ 100

Needs attention

Critical: Email account has no two-step verification
Important: Phone software is two versions out of date
Important: Same password used on three shopping accounts
Good: Automatic photo backup is working
Good: Screen lock and emergency contacts set up

Illustrative example. Your report lists every finding, in plain English, with what we recommend doing about each one and roughly how long it takes.

Book a Digital Safety Checkup

Emergency scam response

“I think I gave someone my password.”

This is the call families dread, and the one where hours matter. You do not get “we will look at it Monday.” You get a documented response that starts immediately.

If this is happening now: 972-885-8579

We will also tell you plainly where our role ends — some situations need a bank's fraud department, an attorney, or law enforcement, and we will help you get there rather than pretend otherwise.

What we'd do, in order

1Disconnect any remote access they may have been given
2Secure the email account first — it unlocks everything else
3Change what has been exposed, with them at the keyboard
4Turn on two-step verification where it is missing
5Review recent logins and active sessions
6Contact the relevant financial institutions with them
7Preserve the evidence before anything is deleted
8Help report it to the FTC and the right companies

The awkward conversation

How to bring this up without a fight

Plenty of people call us saying some version of: my mother will never agree to this. Usually she will — it depends entirely on how it is framed.

Make it theirs, not yours

Ultimately, empowerment is best. You can all help fix, support, and even take control at times. But if they see themselves as part of the solution, the convesation goes much smoother.

Lead with the burden, not the risk

"I hate that you have to wait for me to be free" lands far better than "you are going to get scammed." The second one implies they cannot look after themselves.

Start with something they want

Video calls with the grandchildren, photos that stop disappearing, a printer that works. Security follows naturally once there is a relationship.

Want help with the conversation itself? Call us and we will talk it through — or send them the page we wrote for them, which never once suggests they need looking after.

Our security promise

Trust is the product, so we put the rules in writing

Inviting someone into your digital life is a serious thing. These are the standards we hold ourselves to — and they are also how you can tell a real Tech Peace technician from someone impersonating one.

We will never

Store your password
Ask you to transfer money, ever
Ask for gift cards or cryptocurrency
Ask for access to your financial accounts unless you need help and are present
Make a purchase without your explicit say-so
Pressure you into buying something
Use scare tactics to sell you security

If someone does any of the above and claims to be from Tech Peace, they are not. Hang up and call our main number yourself.

Every Tech Peace technician

Passes a background check before their first visit
Shows verifiable company identification
Follows a documented, written security procedure
Uses audited remote-access software only
Asks permission before touching any device
Records what was done in every session, in plain English
Takes the least access needed to solve the problem

On passwords: we help you manage your credentials without ever knowing them. You type them; we look away. If you want a password manager, you hold the master password — not us.

Straight answers

What families ask us first

These are the four questions that come up on nearly every first call.

Can I set this up and pay for it on behalf of my parent?

Yes — that is how most of our memberships start. You can be the billing contact and the person we notify, while your parent remains the client whose consent governs everything we do. They keep their independence; you stop being the help desk.

Will I be able to see what is going on with their technology?

With your parent's explicit permission, you receive a Peace of Mind Report: a plain summary showing whether their devices are up to date, whether anything suspicious came in, and whether there are open issues. What you do not get — deliberately — is their passwords or the contents of their email. You should not have to hold those to know they are okay.

My mother is fiercely independent and will not want "help". How do you handle that?

We introduce ourselves as her service, not yours. The relationship, the consent, and the decisions belong to her. Our aim is to make her more capable and less dependent on anyone — including us and including you. That framing is usually what makes the difference.

What happens if my parent is scammed while they are a member?

Call us immediately, at any hour our line is open, and we begin our emergency response: disconnect any remote access, secure the email account first, change what has been exposed, review recent account activity, and help you report it to the right institutions and to the FTC. We will tell you clearly where our role ends and where a bank, attorney, or law enforcement needs to take over.

Free reading

Worth forwarding to your parent

Written for them, in large clear type, with nothing patronising in it. Free, and no email address required.