Cancellation and Refund Policy

Cancelling

You can cancel your Tech Peace membership at any time, with no fee and no notice period. Sign in and use Cancel your membership in your account settings, or call us at 972-885-8579 or email contact@mytechpeace.com and we will do it for you.

Cancelling stops all future charges. You keep your membership until the end of the month you have already paid for, then it ends.

Memberships and billing

Memberships are billed monthly, in advance, by card through Stripe, at the price shown when you signed up: Essential $30 a month, Plus $59 a month and Concierge $120 a month. A membership renews every month until you cancel.

Refunds

We do not automatically refund the month that has already been billed when you cancel. However, we want you to be treated fairly, so please contact us and we will review your situation in good faith if:

• you were charged by mistake, or charged more than once;
• you were charged after you cancelled;
• you signed up and were not able to use the service at all.

Approved refunds go back to the card you paid with. Your bank usually shows them within 5 to 10 business days.

Failed payments

If a monthly payment does not go through, Stripe will try the card again and we may email you. If it still cannot be collected, your membership may be paused or ended until payment is sorted out. Call us and we will help.

Questions

Call 972-885-8579 or email contact@mytechpeace.com. A real person answers.