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Get Empowered With Technology Today
No phone trees, no hold music, no script.
We use your details to reply to this enquiry and nothing else. We do not sell information, we do not add you to a list you did not ask for, and we will never contact you asking for a password or a payment over the phone.
Straight answers
Before you call, in case it helps
The questions we get asked most often, answered plainly.
How do I know I can trust a Tech Peace technician in my home or on my computer?
Every technician passes a background check before their first visit, carries Tech Peace identification you can verify by calling our main number, and follows a written security procedure. We ask permission before touching any device, we take only the access needed to solve the problem, and you receive a plain-English summary of what was done in every session. We will never store your password.
Will you ever ask me for my passwords?
No. Not once, not for any reason. When a password is needed, you type it yourself while we look away or pause screen sharing. If you would like help getting organised, we will set up a password manager that only you hold the master password to. Anyone claiming to be from Tech Peace who asks for a password is not from Tech Peace — hang up and call us directly.
I am not very good with technology. Will you be patient with me?
That is the entire job. We do not rush, we do not use jargon, and we are glad to explain something three times. Many of our clients tell us they have avoided asking for help because they felt embarrassed. There is nothing embarrassing about this — the devices are genuinely confusing, and they were not designed with you in mind.
Do you work remotely, or do you come to the house?
Both. Most problems are solved over the phone or through a secure screen-sharing session where you can see everything we do and end it instantly at any time. For device setup, Wi-Fi, printers, and smart TVs, in-home visits are available in select metro areas. Call us and we will tell you honestly which is better for your situation.
Are you going to try to sell me things I do not need?
No, and we have made that a written rule. We do not use scare tactics, we do not work on commission, and we do not make purchases on your behalf without your explicit say-so. If a free setting change solves your problem, we will make the change and tell you there is nothing to buy.